How can we help you?

• You will be received by named staff who will be courteous and efficient. They will be trained for the position they hold with the practice.
• The telephone will be answered promptly and your request dealt with as swiftly as possible. Waiting times will be kept to a minimum, and if there is an unforeseen delay, you will be kept informed.
• The waiting room area will be kept warm, clean and tidy. Repeat prescriptions will be ready 2 working days after they are requested.
• Complaints should be addressed to the Practice Manager and will be directed and investigated as necessary and appropriate action taken to rectify the situation. The complainant will receive a prompt written reply.
• Confidentiality will be respected at all times. Professional health care workers within the practice will have access to patient’s records at an appropriate time.
• All patients may request a chaperone for any consultation.

How you can help us?

• We ask that patients treat staff and doctors with courtesy and respect. The job of our receptionists can be difficult; our staff are always trying to do their best for you. So help them by using the self arrival screen, use the online booking system for appointments, use the online prescription ordering service, self care for your illness. Think do you really need an appointment.
• Please book one appointment per patient.
• If you are unable to keep your appointment please inform us as soon as possible.
• Arrive on time for your appointment.
• Home visits are only to be requested when the patient is unable to attend the surgery. Requests for late visits are only for urgent cases only, not routine problems.
•  Please try to keep children under control in the surgery.
• Above all smile more and say thank you to your amazing healthcare team.